Stakeholder Communication

Stakeholder communication is very important

Due to differences in identity and category, the issues of concern to IBASE's major stakeholders vary  significantly. Each department and unit of IBASE proactively engages in continuous and positive interaction  with stakeholders through diverse channels, allowing stakeholders who follow IBASE to understand the  company's operational overview in a timely manner. At the same time, IBASE can grasp stakeholders'  requirements and expectations and respond promptly. IBASE reports the communication status with major  stakeholders to the Board of Directors every year.


Each department and unit of IBASE collects key issues of concern raised by major stakeholders during  routine business interactions. These issues are then consolidated and summarized by the ESG Project Task  Force. Meanwhile, by referencing the GRI Standards 2021 and industry peer ESG reports, sustainability topics  are summarized, covering economic, environmental, and social dimensions. Process Flowchart for Identifying Major Stakeholders.

Major Stakeholders

Importance to IBASE

Topics of Concern

Communication Channels / Frequency

Shareholders/

 Investors

Shareholders are the providers of capital to  IBASE. Safeguarding shareholder rights, treating  all shareholders fairly, and ensuring that shareholders enjoy full rights to be informed  of, participate in, and make decisions on major matters of IBASE are essential.
  • Operating Performance
  • Market Image
  • Regulatory Compliance
  • Annual General Meeting of Shareholders / Once a year  
  • Publication of material information on the  Market Observation Post System (MOPS)  and IBASE offi cial website / Anytime
  • IBASE offi cial website email and  telephone / Anytime 
  • Contact Window: Spokesperson / Anytime

Customers

Customers are the main source of company profits, ensuring product quality and maintaining good interactions with customers are IBASE's firmest commitments to them.
  • Research and Development Innovation
  • Regulatory Compliance
  • Product Quality
  • Supply Chain Management
  • Customer service satisfaction surveys / Irregularly each year
  • Operational sites / Anytime
  • IBASE official website and corresponding department telephone / Anytime
  • Contact Window: Customer Service / Anytime

Suppliers

IBASE’s products rely on numerous supply partners to  provide a stable supply of raw  materials and components.
  • Supplier Management
  • Operational Performance
  • Regulatory Compliance
  • Energy Saving and Carbon  Reduction
  • Supplier evaluation / Periodically
  • Confidentiality agreement / During business interactions
  • Contact Wndow: Procurement  Department / Anytime

Employees

Employees are the indispensable backbone of  IBASE’s operations. IBASE provides Compensation  and Benefits that are more competitive than market standards to ensure talent retention, while striving to create a workplace environment that promotes employees’ physical and mental well-being as well as diversified development.
  • Ethics and Integrity
  • Operational Performance
  • Compensation and  Benefits 
  • Labor-Management  Relations
  • Occupational Health and  Safety
  • Labor-Management Meeting / Once a  quarter
  • Departmental supervisor communication / Anytime
  • Employee suggestion box and telephone / Anytime
  • Contact Window: Administration Department / Anytime

Contractors

Certain professional matters are outsourced to specialized companies to facilitate the smooth operation of the manufacturing factories.
  • Supplier Management
  • Regulatory Compliance
  • Occupational Health and  Safety
  • Supplier evaluation / Periodically
  • Confidentiality agreement / During business interactions
  • Contact Window: Procurement  Department / Anytime

Local Communities

IBASE implements environmental control  measures to prevent environmental pollution  incidents at operational sites that could cause a  decline in the quality of life in neighboring communities.
  • Environmental Regulatory Compliance
  • Wastewater and Waste
  • Environmental Grievance  Mechanism
  • Community Investment
  • Grievance hotline / Anytime
  • Company official website / Anytime
  • Local symposiums / Anytime

Government 

Agencies

Government agencies supervise and audit IBASE’s compliance practices regarding various laws and regulations.
  • Corporate Governance
  • Regulatory Compliance
  • Regulatory briefi ngs by competent authorities / Irregularly
  • Market Observation Post System (MOPS) / Irregularly
  • IBASE offi cial website / Irregularly
  • Telephone / Irregularly
  • E-mail / Irregularly
  • Written correspondence / Irregularly


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