HOME
ABOUT US
PRODUCTS
NEWS/EVENTS
FAQ
MANUFACTURING
DOWNLOAD
CONTACT

(Return Merchandise and Authorization) Policy

 

Warranty

  • All IBASE standard board-level products (not including barebone and system products) carry a warranty period of 24 months* from date of shipment and 12 months for system-level products. (If the date of shipment cannot be ascertained, product serial numbers can be used to determine the approximate shipping date.)

* Products, however, that failed due to misuse, accident, improper installation or unauthorized repair shall be treated as out of warranty and customers shall be billed for repair and shipping charges.

DOA (Dead On Arrival) Cases

  • Definition. IBASE considers an item to be DOA if it fails within one month from shipping date. DOA cases should be referred first to our FAE who will analyze whether if it's simply a configuration problem. DOA cases are treated with the highest priority and items are replaced immediately and do not require the standard repair time.

RMA Process

The following are the RMA guidelines that have been established by IBASE to better support our customers.

  • RMA number and RMA form. Obtain an RMA number and form from our sales department before sending the faulty products. IMPORTANT: To process an RMA case, each board must accompany a corresponding RMA form that is filled mainly with the board's serial number, hardware configuration used and problem description. 

  • What to send. Send the products/boards without the accessories (manuals, cables) and components (CPU, memory, interface cards), unless you suspect the latter are the cause of the problem. Indicate these items if they are included. All returns should accompany a note detailing the problem.

  • Shipping cost & method. Customers send RMA goods at their own expense; while IBASE shoulders the cost of returning the items by using the shipping method it deems suitable. Customers may require alternative shipping methods but shall bear any additional charges. For out of warranty products, customers shoulder both incoming and outgoing freight charges..

  • Repair Time. IBASE requires about 10 working days to repair faulty items.

Google